Archibong Elizabeth Ime

Customer Service & Operations Professional

Igando, NG.

About

Proactive and customer-focused professional with 4+ years of experience in fast-paced retail and hospitality environments, adept at delivering exceptional service, managing transactions, and maintaining operational efficiency. Eager to leverage proven communication, teamwork, and problem-solving skills to contribute to a dynamic organization and drive positive customer experiences.

Work

BURGER KING

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Crew Member

Igando, Lagos, Nigeria

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Summary

Responsible for delivering high-quality customer service, preparing food orders, and maintaining cleanliness in a fast-paced quick-service restaurant environment.

Highlights

Efficiently prepared and served food orders, ensuring accuracy and timely delivery for a high volume of customers during peak hours.

Delivered exceptional and quick customer service, consistently resolving inquiries and enhancing overall dining experience for patrons.

Maintained high standards of hygiene and cleanliness across service areas and equipment, adhering to strict food safety protocols.

Collaborated effectively with a diverse team to streamline operations and support a positive, efficient work environment.

S-MART

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Cashier

Igando, Lagos, Nigeria

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Summary

Managed all customer transactions, provided front-line support, and ensured accurate cash handling and inventory tracking for a retail establishment.

Highlights

Processed an average of 100+ daily transactions with 100% accuracy, efficiently handling cash, credit, and mobile payments.

Maintained and balanced cash drawer daily, consistently achieving zero discrepancies over a three-year period.

Provided comprehensive customer service, successfully resolving product inquiries and managing returns/exchanges in alignment with store policies.

Tracked inventory movement and sales data, contributing to accurate stock management and informed purchasing decisions.

Education

Government Secondary School

, , Nigeria
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National Examination Council General Studies Grade:

Festival Road Primary School

, , Nigeria
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First School Leaving Certificate Primary Education Grade:

Languages

English

Skills

Customer Service

Customer Satisfaction, Conflict Resolution, Inquiry Management, Service Delivery.

Cash Handling

Transaction Processing, Cash Drawer Balancing, Payment Processing, POS Systems.

Teamwork & Collaboration

Cross-functional Collaboration, Operational Support, Workload Management.

Communication

Verbal Communication, Active Listening, Interpersonal Skills.

Operational Efficiency

Order Preparation, Cleanliness Maintenance, Workflow Optimization, Time Management.

Attention to Detail

Accuracy, Inventory Tracking, Order Accuracy.

Problem Solving

Issue Resolution, Adaptability.